Returns and Exchange Policy

At The Luxe Nude, customer satisfaction is our priority; however, in a situation where you are not totally satisfied with your purchase or in the event of you receiving a damaged item, you have 15 days from the date you get your package to return it.

In a situation you wish to return an item, the following conditions must be met: 

  • The item(s) must be unworn, unaltered and unwashed (kindly don't wear scent or antiperspirant when you try on your item(s), as tampered clothing won't be qualified for return).  
  • The item(s) must be in The Luxe Nude packaging with all labels and hygiene stickers intact. When trying on underwear especially panties, we ask that you do so over your own.
  • The item(s) must have been purchased at regular cost while sales or promotional items are not qualified for return. 
  • The Luxe Nude gift vouchers are non-refundable.
  • We do not take responsibility for delayed or lost packages
  • If your package is returned to us due to wrong item, The Luxe Nude will take responsibility of delivery charges.
  • Exchanges are available, you will need to return the item(s) you wish to exchange and place a new order.
  • Refund process  

    • Once we receive your returned item, it will be reviewed to ensure eligibility. 
    • You will be refunded for the cost of the item(s) acquired within 5 to 10 business days from receipt of the information provided (or immediately on your The Luxe Nude  gift voucher) 
    • Original delivery charges are non-refundable 
    • If any returned items don't conform to our policy, it might be denied at the discretion of The Luxe Nude.

    Note: If your item is incorrect or faulty please contact the customer care line at hello@theluxenude.com or +44 207 164 6834 or https://wa.me/447939621060 within 5 days of the receipt of the package in order to obtain either a refund or a replacement.

    Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.