FAQs

Order policy

After your order is completed and payment is made, processing begins to ensure it reaches you in good time. Therefore, it is not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days.

After your order is completed and payment is made, processing begins to ensure it reaches you in good time. Therefore, it is not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days.

Yes, depending on the situation and condition returned. Kindly see the return policy page for more information.

Returns and exchanges

Yes, we are open to exchange of sizes but the Luxe Nude will not take responsibility of delivery charges.

Delivery Policy

At The Luxe Nude various delivery services are used depending on your destination and choice. You will be given the option to select which suits your order. Kindly see delivery page for more information

When your order is confirmed and dispatched, you’ll receive a confirmation email from us. This will include the delivery details and a tracking number.

Please be advised, the delivery is dispatched in 3- 4 working days and may take a little longer during peak periods such as Christmas. However, it is advisable to wait 15 days before reporting delay in delivery as there may be internal or external process issues. Please contact our customer care line at +44  207 164 6834 or email at hello@theluxenude.com.

Size Policy

Remember there is no universal standard for bras and bra sizing varies between brands and countries. Whilst we follow UK standard, there may still be a little difference. For more details, see Bra Guide or call our lingerie specialist at +44  207 164 6834 or email at hello@theluxenude.com. We are open to a size exchange; however, we request that you follow the size guide before placing an order.

We recommend you follow our size guide and measure appropriately to get your size. In the case you are not sure please contact our lingerie specialist at +44  207 164 6834 or email at hello@theluxenude.com

Wash and Care

Please follow the care guide on the item.

We suggest:

Hand wash your bras whenever possible. For machine wash, always wash your bras in a professional lingerie washing bag. This will ensure that the hooks do not get caught on anything in the wash and underwire do not break. It will also stop your bras from getting tangled and stretched with your other washing.

Do not dry your lingerie in a dryer or under direct hot sun as heat is not great for the elastics in them and will cause them to stretch prematurely.

Do not use softener for lingerie as this will break down the elastics.When storing your moulded bras, do not fold the cups inside out as this can cause the moulding to go out of shape..